FREE STANDARD SHIPPING WORLDWIDE

 

Depending on your location it can take from 3 - 15 working days.

There will be no tracking on the Standard World Wide Delivery.

 

FAST TRACK DELIVERY

SHIPPING TO HONG KONG

Approx delivery time: 1-2 Working Days

$15 HKD Standard Shipping

 

SHIPPING TO CHINA

Approx delivery time: 8-9 Working Days

0 - 1kg: $6USD up to $11.73USD

SHIPPING TO THE UNITED KINGDOM

Approx delivery time: 7-14 Working Days

0 - 1kg: $4.28 up to $14.50USD 

 

SHIPPING TO SINGAPORE

Approx delivery time: 7-14 Working Days

0 - 600g: Flat Rate $5USD

600g - 1kg: Flat Rate $8USD 

SHIPPING TO GERMANY

Approx delivery time: 7-14 Working Days

0 - 500gms: $8USD

SHIPPING TO CANADA

Approx delivery time: 7-14 Working Days

0 - 100g: $6USD

200g: $7.50USD 

300g - 1kg: $9USD up to $18USD

SHIPPING TO JAPAN

Approx delivery time: 7-14 Working Days

0 - 500gms: $3.45USD up to $5.50USD

500gms -1kg: up to $8.05USD

SHIPPING TO NEW ZEALAND
Approx delivery time: 3-5 Working Days

$6.50USD Standard Shipping

 

 

SHIPPING TO AUSTRALIA
Approx delivery time: 7-14 Working Days

0 - 1kg: $6.50USD up to $12.50USD

 

 

SHIPPING TO THE UNITED STATES

Approx delivery time: 7-14 Working Days

0g - 400g: Flat Rate - $5USD

500g - 1kg: Flat Rate $10USD 

SHIPPING TO SWITZERLAND

Approx delivery time: 7-14 Working Days

0 - 500gms: 

 

 

SHIPPING TO THAILAND

Approx delivery time: 7-14 Working Days

100g - 300g: Flat Rate - $6USD

400g - 1kg: $7.50 up to $11USD 

 

 

SHIPPING TO UNITED ARAB EMIRATES (DUBAI)

Approx delivery time:  9-13 Working Days

0 - 1kg: $4.28USD up to $19USD

 

 

SHIPPING TO SOUTH KOREA

Approx delivery time:  9-13 Working Days

0 - 1kg: $4USD up to $8USD

 

EXPRESS DELIVERY

SHIPPING TO HONG KONG

Approx delivery time: 1-2 Working Days

0 - 1kg: Flat Rate $3USD

1kg - 2kg: Flat Rate $5USD

 

SHIPPING TO CHINA

Approx delivery time: 1-14 Working Days

Up to 0.5kg: $18USD 

0.5kg - 1kg: $23USD

SHIPPING TO THE UNITED KINGDOM

Approx delivery time: 2-7 Working Days

Up to 0.5kg: $29USD 

0.5kg - 1kg: $31USD

SHIPPING TO SINGAPORE

Approx delivery time: 2-3 Working Days

Up to 0.5kg: $16USD 

0.5kg - 1kg: $19USD

SHIPPING TO GERMANY

Approx delivery time: 7-14 Working Days

0 - 500gms: $30USD

SHIPPING TO CANADA

Approx delivery time: 2-9 Working Days

0 - 500g: Flat Rate: $28USD

500g - 1kg: Flat Rate: $34USD

 

SHIPPING TO JAPAN

Approx delivery time: 1-9 Working Days

Up to 0.5kg: $19USD 

0.5kg - 1kg: $24USD

SHIPPING TO NEW ZEALAND
Approx delivery time: 2-3 Working Days

Up to 0.5kg: $20USD 

0.5kg - 1kg: $27USD

SHIPPING TO AUSTRALIA
Approx delivery time: 2-3 Working Days

Up to 0.5kg: $20USD 

0.5kg - 1kg: $27USD

SHIPPING TO THE UNITED STATES

Approx delivery time: 2-12 Working Days

Up to 0.5kg: $25USD 

0.5kg - 1kg: $34USD

SHIPPING TO SWITZERLAND

Approx delivery time: 7-14 Working Days

0 - 500gms: $30USD

SHIPPING TO THAILAND

Approx delivery time: 2-9 Working Days

100g - 500g: Flat Rate: $16.50USD

600g - 1kg: Flat Rate: $19USD 

SHIPPING TO UNITED ARAB EMIRATES (DUBAI)

Approx delivery time:  2-6 Working Days

Up to 0.5kg: $25USD 

0.5kg - 1kg: $31USD

SHIPPING TO UNITED SOUTH KOREA

Approx delivery time:  2-7 Working Days

Up to 0.5kg: $20USD 

0.5kg - 1kg: $23USD

 

FOR ALL OTHER COUNTRIES WE DO SHIP WORLDWIDE 

PLEASE CONTACT: makeup@krystinatekanawa.com to ask for shipping costs to your Country

if you want to upgrade from the Standard Free World Wide Shipping.

 

 

HANDLING FEE

 

Included in the Shipping Price 

 

 

DELIVERY TIMES

 

Orders are sourced and dispatched from our Hong Kong address. We aim to dispatch all orders within 48 hours after purchase.

It may take up to 14 working days for your order to be delivered to the stipulated address. Public holidays and Sundays are not including in working delivery days.

 Please note shipping times are added to the dispatch time stated.  All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt.  Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Hong Kong.

RETURNS

 

RETURNS AND EXCHANGES

 

At Krystina Te Kanawa Ltd we've worked tirelessly to create the perfect makeup brushes for our clients, from the novice, makeup enthusiast, to experts.  

We take great pride in the quality, the brushes performance and the overall aesthetics of each brush.

As in everyday life everything isn't  always going to be smooth sailing and perfect, so if you have been delivered a faulty brush we will do our up

best to provide fast and sincere customer service to make sure you receive what you have invested in through our brushes.

 

 

BUYERS PROCESS:

If you would are unhappy and there are faults with your brushes please notify brushes@krystinatekanawa.com.

Please state clearly why you are wanting to return the brushes, accompanied by photo proof of any faults.

 

KTK will only accept returned brushes if the following has occurred:

1. Brush bristle is shedding excessively - (shedding will be very minimal as the synthetic, not animal hair) fibre is

2. The ferrule has come off the handle (this could happen, but only after many years due to the normal practice of washing the brush)

3. Any type of skin reaction to the bristle. 

 

Shipping costs back to Krystina Te Kanawa Limited will be the responsibility of the customer unless the product is faulty. 

 

All items must be sent back within 14 days of delivery, in perfect sell-able condition - unused, and unaltered - (unless faulty)

and packaging must be in the original condition to be eligible for return. 

 

Once the returned items are received, they will undergo a quality control check to ensure the product has not been used.

 

If goods are eligible for a refund, the refund will be made within 7 days of receipt of the items by Krystina Te Kanawa Limited.

 

We strongly advise customers to thoroughly check the product when it is received to ensure you are satisfied with the product.

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